配送ポリシー

Your orders are very important to us.

All orders are dispatched from our Gold Coast HQ in Queensland, Australia and can be shipped worldwide. 

Shipping Estimates

*Deliveries may be impacted by delays unassociated with RIPIT
All delivery fees are calculated at the checkout

 

Australia

Domestic Standard Post: 2-5 business days, depending on your location 

Domestic Express Post: 1-3 business days, depending on your location 

Rest of World

Standard Post: 7-15 business days, depending on your location 

Express Post: 5-10 business days, depending on your location 

 

Postal Carriers & Tracking
Once we have dispatched your parcel to our shipping company, you will receive a tracking number which will be sent to the email provided on your original order form. Please ensure you also check your junk emails as our emails can end up there if you have never received an email from us before. All deliveries can be tracked online via the relevant postal carrier's website.

Postal carriers are chosen based on the desired destination of the parcel and based on the goods themselves. We use Australia Post to ship the majority of our parcels but due to certain specifications, we may opt to send your parcel via another service. We will always notify you via email along with your tracking details if this is the case.

Please note that international postage orders may be untrackable beyond Australian borders depending on both the receiving postal company and the destination country. If you do not receive your order within the estimated time frame, please contact the relevant postal service with your tracking number. If the carrier is unable to locate your order, please contact us and we will lodge a claim on your behalf. Our shipping estimates are provided as a guide only and we are unable to accept any liability for delays in delivery. 

Import Duties
All international orders are subject to taxes and duties as determined by the country of import, and duties and taxes are not included on international orders. Customs policies differ dependent on the relevant countries' laws and regulations surrounding tax and other economic influences. Unfortunately, we cannot predict whether you will incur any custom clearance fees; however, this information should be readily available via your local customs & imports department website.  

Please note that any taxes and duties associated with your shipment are the sole responsibility of the recipient. RIPIT is not responsible for any import fees associated with your order. 

Please note that customs can legally hold your package without notification, and once dispatched, RIPIT is not responsible for any delays in the delivery of your order. Refused parcels will incur a small fee. 

Delivery Issues
If your parcel is unable to be delivered to you, either because you have rejected the parcel, recorded the incorrect delivery address, or failed to collect the parcel within the requisite period, your parcel may be returned to us. In the event of a returned parcel, RIPIT is unable to cover any re-delivery costs and a failed delivery fee of AUD$20 will be payable along with the redelivery fee based on your location. If you refuse to pay the redelivery fee, the failed delivery fee will be deducted from your total refund. We very much appreciate you ensuring that you take all necessary steps to receive your parcel as intended, noting that whenever packages are returned to us, our locally owned business also incurs additional return freight charges from our post providers.

Parcels Marked Delivered But Not Received
[Shipping Insurance Not Selected]

Unfortunately, the occurrence of parcel theft from the front of residential properties continues to rise. We take every step possible to carefully pack them for safe transit and send them with reputable delivery companies to your nominated address to ensure your parcel makes it to you safely. However, once your parcel has been marked received at your address, we are no longer able to bear responsibility for its safety as we cannot protect your parcel from local theft in your neighbourhood if you have not selected shipping insurance. 

If you are unsure whether you can be home to receive your parcel, and your property does not permit your parcel to be left in a locked box or protected area at your residence, we recommend nominating a safe address such as your local post office or a safety postal box. Please note most freight providers no longer provide a signature on delivery service, and they will generally leave the parcel at the front of the property unless you have instructed us to leave alternate delivery directions at the time of checkout. 

Shipping Insurance Policy 

In the event you have opted for Shipping Insurance but have come across an issue with the delivery of your order, please view our shipping insurance policy here.