Your orders are very important to us.
All orders are dispatched from our Gold Coast HQ in Queensland, Australia and can be shipped worldwide.
*Deliveries may be impacted by delays associated with COVID or during peak periods
Domestic Standard Post: 2-5 business days, depending on your location (Free)
Domestic Express Post: 1-3 business days, depending on your location (Calculated at checkout)
Rest of World
Standard Post: 7-15 business days, depending on your location (Free)
Express Post: 5-10 business days, depending on your location (Calculated at checkout)
Postal Carriers & Tracking
Once we have dispatched your parcel to our shipping company, you will receive a tracking number which will be sent to the email provided on your original order form. Please ensure you also check your junk emails as our emails can end up there if you have never received an email from us before. All deliveries can be tracked online via the relevant postal carrier's website.
Postal carriers are chosen based on the desired destination of the parcel and based on the goods themselves. We use Australia Post to ship the majority of our parcels but due to certain specifications, we may opt to send your parcel via another service. We will always notify you via email along with your tracking details if this is the case.
Please note that international postage orders may be untrackable beyond Australian borders dependant on both the receiving postal company and the destination country. If you do not receive your order within the estimated time frame, please contact the relevant postal service with your tracking number. If the carrier is unable to locate your order, please contact us and we will lodge a claim on your behalf. Our shipping estimates are provided as a guide only and we are unable to accept any liability for delays in delivery.
All international orders are subject to taxes and duties as determined by the country of import, and duties and taxes are not included on international orders. Customs policies differ dependent on the relevant countries' laws and regulations surrounding tax and other economic influences. Unfortunately, we cannot predict whether you will incur any custom clearance fees; however, this information should be readily available via your local customs & imports department website.
Please note that any taxes and duties associated with your shipment are the sole responsibility of the recipient. RIPIT is not responsible for any import fees associated with your order.
Please note that customs can legally hold your package without notification, and once dispatched, RIPIT is not responsible for any delays in the delivery of your order. Refused parcels will incur a small fee.
If your parcel is unable to be delivered to you, either because you have rejected the parcel, recorded the incorrect delivery address, or failed to collect the parcel within the requisite period, your parcel may be returned to us. In the event of a returned parcel, RIPIT is unable to cover any re-delivery costs and a re-delivery fee of AUD$20 will be payable. We very much appreciate you ensuring that you take all necessary steps to receive your parcel as intended, noting that whenever packages are returned to us, our locally owned business also incurs additional return freight charges from our post providers.