RIPIT Grips 100% Money-Back Guarantee Terms and Conditions

At RIPIT Grips, we stand behind the quality and performance of our products. We want our customers to be completely satisfied with their purchase, which is why we offer a 100% Money-Back Guarantee on our grips if you are not satisfied with their performance. Please read the following terms and conditions carefully to understand the specifics of this guarantee.

1. Eligibility for Money-Back Guarantee

Our 100% Money-Back Guarantee applies solely to the performance of our grips. To be eligible for this guarantee, the customer must meet the following conditions:

  • Performance Dissatisfaction: The customer must provide a valid reason for dissatisfaction with the grip's performance. This includes, but is not limited to, issues such as grip traction, durability, and comfort. The guarantee does not cover personal preferences regarding the style or color of the grips.
  • Purchase Directly from RIPIT Grips: The product must have been purchased directly from our website or authorized retailers. Proof of purchase is required for eligibility.
  • Time Frame: The request for a refund must be made within 30 days from the date of delivery. Claims made after this period will not be eligible for the Money-Back Guarantee.

2. Exclusions

The Money-Back Guarantee specifically excludes the following:

  • Style and Color Preferences: Dissatisfaction based on the style or color of the grips is not covered by this guarantee. Customers are encouraged to carefully select the style and color that suits their preferences before making a purchase.
  • Damage from Improper Use: The guarantee does not cover damage caused by misuse, improper installation, or neglect. This includes damage from not following proper installation instructions or using the grips for purposes other than intended.
  • Customized or Personalized Grips: Grips that have been customized or personalized are not eligible for the Money-Back Guarantee unless the performance issue is unrelated to the customization.

3. Process for Claiming the Money-Back Guarantee

If you are dissatisfied with the performance of your RIPIT Grips, please follow the steps below to initiate a refund request:

  1. Contact Customer Service: Reach out to our customer service team at hitbombs@ripitgrips.com with your order details and a brief explanation of the performance issues you are experiencing. Please include any relevant photos or videos that demonstrate the problem.

  2. Evaluation: Our team will evaluate your claim to determine eligibility based on the criteria outlined above. This may involve asking for additional information or evidence to support your claim.

  3. Return Authorization: If your claim is approved, you will receive a Return Authorization (RA) number and instructions for returning the product. Please ensure the product is returned in its original packaging, along with all included accessories and documentation.

  4. Refund Process: Once the returned product is received and inspected, a full refund will be issued to the original payment method within 10 business days. Please note that shipping costs are non-refundable unless the return is due to a defect in the product's performance.

4. General Conditions

  • One-Time Use: This guarantee is applicable only once per customer. Subsequent purchases will not be eligible for the Money-Back Guarantee unless explicitly stated otherwise.
  • Changes to Terms: RIPIT Grips reserves the right to amend or discontinue this guarantee at any time without prior notice. However, any changes will not affect claims made prior to the change.
  • Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of [Your State/Country]. Any disputes arising from this guarantee shall be resolved in the courts of [Your State/Country].

5. Customer Responsibilities

Customers are responsible for:

  • Installation: Ensuring that grips are installed correctly according to provided instructions or professional guidance.
  • Usage: Using the grips only for their intended purpose and maintaining them as recommended to prevent undue wear or damage.
  • Shipping Costs: Paying for return shipping costs unless the return is due to a performance defect verified by our team.

6. Contact Information

For any inquiries related to our 100% Money-Back Guarantee or for assistance with the refund process, please contact our customer service team at:

Thank you for choosing RIPIT Grips. We are committed to ensuring your satisfaction and are confident that our grips will meet and exceed your performance expectations.